Billing, Cancellation & Refund Policy

Using any TradeCrucible product or service confirms your agreement to the Terms and Conditions outlined in this policy. You understand and acknowledge that a subscription provides you with full access to the TradeCrucible application.

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What types of payment do you accept?

We accept all major credit and debit cards through our secure payment processor.

What is the billing process?

When you subscribe to one of our recurring plans (monthly or annual), your payment will be automatically charged on the same date each billing cycle until you cancel your subscription.

Can I change or upgrade my subscription?

Yes, you can upgrade your plan at any time from your account settings on the TradeCrucible website. If you upgrade, the new subscription fee will be automatically prorated. You will only be charged the difference for the remainder of your current billing cycle. For assistance, please contact our support team at support@tradecrucible.com.

What is the cancellation policy?

You are free to cancel your subscription at any time. To do so, simply log into your TradeCrucible account, navigate to the “Account Plan” section, and click the “Cancel Subscription” button.

You will continue to have access to all premium features until the end of your current billing period. It is your responsibility to ensure the cancellation is complete. TradeCrucible is not liable for charges if a customer forgets to cancel. You will receive a confirmation email upon successful cancellation.

What is the refund policy?

We want you to be confident in your decision to improve your trading discipline with TradeCrucible. Our refund policy is designed to be fair and transparent:

• You are eligible for a full refund if you request it within 14 days of your initial purchase.
• To be eligible for this refund, you must not have used the service. For the purpose of this policy, “using the service” is defined as starting a trading session within the TradeCrucible application.

If a trading session is initiated, the service is considered “used” and you forfeit your right to a refund. After the 14-day period or once the service has been used, all payments are final and non-refundable. We do not offer pro-rated refunds for partial months of service.

Do you grandfather in subscription rates?

We deeply value the loyalty of our long-term members. Traders who maintain an uninterrupted subscription will continue to enjoy their original, locked-in rate. However, if you cancel your subscription and later re-subscribe, you will need to do so at the current publicly available price.

Is there a free trial?

Yes! We’re confident you’ll love TradeCrucible, which is why we offer a 7-day free trial with full access to all premium features. No credit card is required to start your trial. This allows you to experience the full power of our platform before committing.